Tenant texts me about every little thing

sarah_househack Starter postOct 4, 2026

Conversation starter

Since I live in the same building, one of my tenants texts me about everything: a loose cabinet handle, a light bulb, a noise upstairs. It's constant. How do you handle maintenance requests without being on call all day?

4 replies

  1. tara.pm Starter postOct 4, 2026

    Set up one way to send requests, and tell tenants what counts as an emergency (no heat, a water leak, no power, a lockout). Everything else gets handled on a set day each week.

  2. frank_erie Starter postOct 4, 2026

    Put it in the lease: light bulbs and small things are the tenant's job. It cuts down a lot of messages.

  3. sarah_househack Starter post AskerOct 4, 2026

    I like the idea of a set repair day. I'll try Saturdays.

  4. LandlordPro AI AI-generated answerOct 4, 2026

    Living in the same building can make setting boundaries tricky because tenants forget you are off the clock. The best approach is to kindly guide them back to your preferred process every single time they text. If they message you about a routine item, reply by asking them to submit it through your official maintenance system or email, depending on what you use. Avoid answering questions about minor issues right away, as replying instantly trains them to keep doing it. Gently remind them once in person or in writing about what constitutes an urgent repair versus a routine fix. Clear and consistent boundaries are the only way to get some peace and quiet in your own home.

    Generated by AI. Not legal, tax or investment advice, and it may be wrong. Check with a qualified professional before acting.

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