Terms of Service

Welcome to LandlordPro, a property management software platform operated by LandlordPro, LLC ("Company," "we," "us," or "our"). These Terms govern your access to and use of the LandlordPro platform, website, and all related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you ("User," "you," or "your") agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

1.1 Clickwrap Agreement

By clicking "I Accept," checking the acceptance checkbox, or by accessing or using the Service after these Terms have been posted, you acknowledge that you have read, understood, and agree to be bound by these Terms. This constitutes a legally binding agreement between you and LandlordPro, LLC.

1.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1.3 Updates to Terms

We may modify these Terms at any time. Material changes will be communicated via email and/or an in-app notification. Your continued use of the Service after such notification constitutes acceptance of the modified Terms. If you disagree with any modification, your sole remedy is to stop using the Service and close your account.

2. Description of Services

LandlordPro provides a property management software tool that enables landlords, property managers, and management companies to:

• Track properties, units, and tenants
• Record and categorize income and expenses
• Send rent reminders to tenants
• Collect rent payments via ACH bank transfer
• Generate financial reports and calculations
• Create and manage lease documents
• Scan and categorize receipts
• Track repairs and maintenance
• Order tenant screening and background check reports through integrated third-party consumer reporting agencies

3. Sole Responsibility of User

3.1 Legal Compliance

Without limiting the generality of the foregoing, you are solely responsible for compliance with, and LandlordPro has no obligation to advise you regarding:

• Fair Housing Laws: The Fair Housing Act (42 U.S.C. §§ 3601-3619), and all applicable state and local fair housing and anti-discrimination laws
• Landlord-Tenant Laws: All state and local landlord-tenant statutes, including but not limited to lease requirements, habitability standards, repair obligations, and entry notice requirements
• Eviction Laws: All applicable eviction statutes, procedures, notice requirements, timelines, and court rules in your jurisdiction
• Security Deposit Laws: All applicable security deposit limits, holding requirements, interest obligations, itemization requirements, and return timelines
• Rent Control and Stabilization: All applicable rent control ordinances, rent stabilization laws, and rent increase limitations
• Lead Paint and Environmental: Lead-Based Paint Disclosure requirements (42 U.S.C. § 4852d), mold disclosure laws, asbestos regulations, and other environmental requirements
• Tax Compliance: All federal, state, and local tax reporting and withholding requirements, including but not limited to income tax, property tax, and 1099 reporting obligations
• Privacy Laws: All applicable data protection and privacy laws, including the handling of tenant personal information
• Late Fee Regulations: All applicable late fee caps, grace period requirements, and restrictions on fee structures in your jurisdiction
• Notice Requirements: All applicable notice content, format, delivery method, and timing requirements for rent increases, lease terminations, entry, and other landlord actions
• Accessibility: The Americans with Disabilities Act (ADA), Fair Housing Act accessibility requirements, and all state and local accessibility laws
• Insurance Requirements: All applicable insurance requirements and coverage obligations
• Licensing: All applicable landlord licensing, registration, and permit requirements in your jurisdiction
• Consumer Reporting Laws: The Fair Credit Reporting Act (15 U.S.C. §§ 1681-1681x) ("FCRA"), the Fair and Accurate Credit Transactions Act (FACTA), and all applicable state consumer reporting laws, including but not limited to permissible purpose requirements, adverse action notice requirements, disclosure obligations, and proper disposal of consumer report information

3.2 No Reliance on Platform

You acknowledge and agree that:

• Laws vary significantly by jurisdiction and change frequently. The Service cannot account for all jurisdictional variations.
• Lease templates, notices, and documents generated by the Service are general-purpose tools that may not comply with the specific requirements of your jurisdiction.
• Financial calculations, including but not limited to mortgage calculations, late fee calculations, rent proration, and tax estimates, are approximations only and should be independently verified.
• AI-generated content, including receipt scanning results and any other automated features, may contain errors and must be reviewed for accuracy.
• You should consult with a licensed attorney, accountant, or other qualified professional before relying on any information or document produced by the Service.

3.3 Tenant Interactions

LandlordPro is not a party to any landlord-tenant relationship. All disputes between you and your tenants, contractors, vendors, or any other third party are solely between you and such parties. LandlordPro has no obligation to mediate, resolve, or participate in any such disputes.

3.4 Neutral Tool Provider — No Fiduciary Duty

3.5 No Duty to Monitor, Verify, or Ensure Compliance

LandlordPro has no obligation to monitor, review, audit, verify, or ensure the legality, accuracy, or appropriateness of:

• Any data, information, or content you enter into the Service
• Any lease, notice, document, or communication you create, generate, or send using the Service
• Any rent amount, late fee, security deposit, or other financial term you set
• Any screening criteria, tenant selection decision, or application process you implement
• Any action you take or fail to take in connection with your rental properties
• Your compliance with any applicable law, regulation, or ordinance

The fact that the Service allows you to perform a particular action (such as setting a late fee amount, generating a notice, or sending a communication) does not constitute a representation or warranty by LandlordPro that such action is lawful, appropriate, or advisable in your jurisdiction. The availability of a feature is not legal permission to use it.

3.6 Assumption of Risk

4. Account Registration and Security

4.1 Account Creation

To use LandlordPro, you must create an account by providing accurate and complete information. You represent and warrant that all information provided is true, current, and complete.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to immediately notify us of any unauthorized access. LandlordPro shall not be liable for any loss arising from unauthorized use of your account.

5. Subscription, Payment, and Fees

5.1 Free Trial

New accounts receive a 14-day free trial with access to all features. No credit card is required to start the trial.

5.2 Paid Plans

After your trial, you may choose a paid subscription plan. Subscription fees are billed monthly or annually, depending on your selection. Prices are subject to change with 30 days notice.

5.3 Refunds

Subscription fees are non-refundable except as required by applicable law. You may cancel your subscription at any time, and you will retain access until the end of your billing period.

5.4 Billing Disputes

If we make an error on your bill, you must notify us within ninety (90) days after the error first appears on your bill or statement. We will then promptly investigate the charge. If you do not notify us within that 90-day period, you release us from all liability and claims of loss resulting from the error, and we shall not be required to correct the error or provide a refund. This release applies to the fullest extent permitted by applicable law.

6. ACH Payment Processing

6.1 Third-Party Payment Services

LandlordPro offers ACH rent payment processing through our partners Plaid and Stripe. By using this feature, landlords agree to Stripe's Connected Account Agreement and tenants agree to authorize ACH debits from their bank account. Both parties agree to Plaid's End User Privacy Policy.

6.2 Processing Fees

A $5.00 processing fee applies to each ACH rent payment. This fee may be paid by the tenant, absorbed by the landlord, or split as configured in account settings. If an ACH payment fails, the tenant is responsible for the full processing fee on retry, regardless of the configured fee setting.

6.3 Payment Timing and Failures

ACH payments typically take 3-5 business days to process. LandlordPro is not responsible for delays caused by banks, holidays, or other factors outside our control. If an ACH payment fails, the landlord's Stripe account may be charged a return fee. Landlords are responsible for collecting unpaid rent through alternative means.

6.4 Third-Party Services and Integrations

The Service integrates with or relies upon third-party services, including but not limited to Stripe, Plaid, Twilio, and cloud hosting providers (collectively, "Third-Party Services"). You agree to assume all risk and liability arising from your use of any Third-Party Services accessed through or in connection with LandlordPro. LandlordPro is not responsible for, and makes no representations or warranties regarding, the availability, accuracy, reliability, security, or performance of any Third-Party Services. Your use of Third-Party Services is subject to those providers' own terms of service and privacy policies. LandlordPro shall have no liability for any act, omission, failure, outage, data loss, or error of any Third-Party Service.

7. Tenant Screening and Consumer Reports

7.1 Role of LandlordPro

LandlordPro is NOT a Consumer Reporting Agency ("CRA") as defined by the Fair Credit Reporting Act (15 U.S.C. § 1681a(f)). LandlordPro acts solely as an intermediary that enables you to request consumer reports, including criminal background checks, eviction history, credit evaluations, and other screening products, from third-party CRAs through our platform. All consumer reports are prepared and furnished by third-party CRAs, not by LandlordPro. LandlordPro does not evaluate, verify, or guarantee the accuracy or completeness of any consumer report or any information contained therein.

7.2 Permissible Purpose

By ordering a tenant screening report through LandlordPro, you certify under penalty of perjury that you have a permissible purpose under the FCRA (15 U.S.C. § 1681b) to obtain such reports — specifically, that each report is being obtained in connection with a business transaction initiated by the consumer (applicant) for the purpose of evaluating a consumer for residential tenancy. You further certify that you will not use any consumer report obtained through the Service for any purpose other than evaluating the specific applicant for the specific rental transaction identified. Misrepresenting your permissible purpose or using consumer reports for unauthorized purposes is a federal crime.

7.3 Adverse Action

If you take any adverse action — including denying an application, requiring a co-signer, requiring a larger security deposit, or increasing rent — based in whole or in part on information contained in a consumer report, you are solely responsible for complying with all applicable adverse action notice requirements under the FCRA (15 U.S.C. § 1681m) and applicable state law. While LandlordPro may provide tools to assist with generating adverse action notices, these tools are provided for your convenience only. You are solely responsible for ensuring that any adverse action notice you send is accurate, complete, timely, and compliant with all applicable law. LandlordPro assumes no responsibility for any failure to provide required adverse action notices or for any deficiency in such notices.

7.4 Handling of Sensitive Consumer Data

Tenant screening orders are initiated through a third-party hosted application (QuickApp) provided by the CRA. Applicant Social Security Numbers, dates of birth, and other sensitive personal identifiers are submitted directly to the CRA and are never transmitted to, processed by, or stored on LandlordPro's servers. You agree not to attempt to input, store, or transmit Social Security Numbers or other government-issued identification numbers into any LandlordPro form, field, note, document, or communication feature. LandlordPro stores only screening report results, order metadata, and applicant-consented contact information.

7.5 Credit Information

If you order a screening package that includes a credit evaluation, LandlordPro will display only a pass/fail threshold determination — never a numeric credit score. Numeric credit scores are not stored on, transmitted to, or accessible through LandlordPro. This is by design to minimize consumer data exposure and comply with CRA data handling requirements.

7.6 Disposal of Consumer Report Information

You agree to properly dispose of any consumer report information in accordance with the Fair and Accurate Credit Transactions Act (FACTA) Disposal Rule (16 C.F.R. Part 682). You must take reasonable measures to protect against unauthorized access to or use of consumer report information in connection with its disposal, including the burning, pulverizing, or shredding of paper documents and the erasure or destruction of electronic files containing consumer report information.

7.7 Screening-Specific Indemnification

In addition to and without limiting the general indemnification obligations in Section 13, you agree to defend, indemnify, and hold harmless the Indemnified Parties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your failure to have a permissible purpose for obtaining any consumer report
• Your failure to provide required adverse action notices or pre-adverse action notices
• Your failure to comply with any provision of the FCRA, FACTA, or any applicable state consumer reporting law
• Any discriminatory use of consumer report information in violation of the Fair Housing Act or any applicable anti-discrimination law
• Any unauthorized storage, transmission, or disclosure of consumer report information or sensitive applicant data
• Any claim by an applicant, tenant, or regulatory authority arising from your use of tenant screening services accessed through the Service

8. SMS Text Message Communications

8.1 Consent

By providing your phone number and opting in to SMS notifications, you expressly consent to receive text messages related to rent payment reminders, payment confirmations, late payment notices, and property-related communications.

8.2 Message Frequency and Costs

Message frequency varies (typically 1-4 messages per month). Message and data rates may apply. LandlordPro does not charge separately for SMS messages.

8.3 Opting Out

You may opt out of SMS messages at any time by replying STOP. Opting out does not affect rent obligations.

9. Intellectual Property

The Service, including all software, content, features, designs, and functionality, is owned by LandlordPro, LLC and protected by copyright, trademark, trade secret, and other intellectual property laws. You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works of the Service.

You retain ownership of data you enter into LandlordPro. By using the Service, you grant us a non-exclusive, worldwide license to store, process, and display your data solely as necessary to provide and improve the Service.

10. Prohibited Uses

You may not use the Service to:

• Violate any applicable law, regulation, or ordinance
• Discriminate against tenants or prospective tenants on any unlawful basis
• Harass, threaten, or intimidate any person
• Transmit malicious code, viruses, or other harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or its infrastructure
• Resell, redistribute, or sublicense the Service
• Use automated systems to access the Service without permission
• Misrepresent your identity or affiliation

11. Disclaimer of Warranties

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LANDLORDPRO, LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings
• Property damage, personal injury, or emotional distress
• Damages arising from tenant disputes, eviction proceedings, or regulatory actions
• Legal fees, court costs, fines, penalties, or settlements
• Damages arising from errors in calculations, documents, templates, or AI-generated content
• Damages arising from unauthorized access to your account or data
• Damages arising from any interruption, delay, or failure of the Service

This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), whether or not LandlordPro was advised of the possibility of such damages, and even if any limited remedy set forth herein is found to have failed of its essential purpose. The foregoing disclaimer shall not apply to the extent prohibited by applicable law.

12.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LANDLORDPRO, LLC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO LANDLORDPRO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00). THIS LIMITATION APPLIES COLLECTIVELY TO LANDLORDPRO, LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS, AND SHALL APPLY EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12.3 Essential Basis of Agreement

The limitations and exclusions in this Section 11 are an essential basis of the agreement between you and LandlordPro, LLC. LandlordPro would not provide the Service to you without these limitations. You acknowledge that these limitations are reasonable given the nature and pricing of the Service.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless LandlordPro, LLC, its owners, officers, directors, members, managers, employees, agents, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or inability to use the Service
• Your violation of these Terms
• Your violation of any applicable law, regulation, or ordinance
• Any dispute between you and your tenants, prospective tenants, vendors, contractors, or any third party
• Any claim that your use of the Service infringed or violated the rights of any third party
• Any regulatory investigation, enforcement action, fine, or penalty related to your rental activities
• Any claim arising from documents, calculations, or actions generated by or taken through the Service
• Any claim arising from your failure to comply with fair housing laws, landlord-tenant laws, or any other applicable law
• Any personal injury, property damage, or other harm arising from your rental activities
• Your negligence, willful misconduct, or breach of any duty owed to any person

This indemnification obligation shall survive the termination of your account and these Terms.

14. Termination

14.1 By You

You may cancel your account at any time through the settings page or by contacting support. Upon cancellation, you retain access until the end of your billing period.

14.2 By Us

We may suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent activity, fail to pay subscription fees, or for any other reason at our sole discretion.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You may export your data before termination. We may retain certain data as required by law or for legitimate business purposes. Sections 3 (Sole Responsibility), 7 (Tenant Screening), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 16 (Dispute Resolution), and 17 (Governing Law) survive termination.

15. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you are responsible for the lawful collection, use, and storage of any personal information you input into the Service, including tenant personal information.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at legal@landlordpro.com to attempt to resolve the dispute informally. You agree to allow at least sixty (60) days for informal resolution before initiating arbitration.

16.2 Binding Individual Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and LandlordPro (including claims arising before the effective date of these Terms) shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted by a single neutral arbitrator. The arbitrator shall have exclusive authority to resolve all disputes, including questions of arbitrability. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action and Jury Trial Waiver

YOU AND LANDLORDPRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

YOU WAIVE THE RIGHT TO A TRIAL BY JURY in any action or proceeding related to these Terms or the Service, to the extent such waiver is permitted by law.

16.4 Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

16.5 Opt-Out Right

You have the right to opt out of the binding arbitration and class action waiver provisions in this Section 15 by sending written notice of your decision to opt out to legal@landlordpro.com within thirty (30) days of first accepting these Terms. Your notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor LandlordPro waives the right to pursue disputes in court.

16.6 Arbitration Fees

If your claim does not exceed $10,000, LandlordPro will pay all AAA filing and arbitrator fees. For claims exceeding $10,000, fees shall be allocated in accordance with AAA rules. Each party shall bear its own attorneys' fees unless the arbitrator awards fees to the prevailing party.

17. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. For any claims not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

18. Force Majeure

LandlordPro shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions or orders, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including Stripe, Plaid, Twilio, and cloud hosting providers).

19. DMCA Policy

If you believe that content on LandlordPro infringes your copyright, please contact our designated DMCA agent at legal@landlordpro.com with a complete DMCA takedown notice. We will respond in accordance with the Digital Millennium Copyright Act.

20. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and LandlordPro regarding the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
• Notices: All notices from LandlordPro to you may be sent via email to the address on your account. All notices from you to LandlordPro must be sent to legal@landlordpro.com.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
• No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and LandlordPro.

21. Contact Us

If you have questions about these Terms, please contact us: