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FAQs
Quick answers to common questions about features, billing, and more.
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Billing & Plans
View pricing, upgrade your plan, or manage your subscription.
Video Tutorials
Short walkthroughs of the rent roll, reports, calculators, and more.
🎬 Video Tutorials
Short, focused walkthroughs. Search by topic — rent, reports, taxes, contacts, calculators…
LandlordPro in 2 Minutes
The full tour — dashboard, rent roll, receipts, taxes, notices, and the free deal analyzer.
The Dashboard — Every Widget Explained
Shortcuts and how to customize them, Key Metrics, Rent Collection, Portfolio Health, Needs Attention and Action Required, Prime Candidates, Renewals, Lifetime Earnings, hold-to-edit layout with the Widget Shelf, and the Calendar tab with your own events and phone sync.
The Rent Roll — One Month, Every Unit
Month navigation, the summary bar, Pro vs Focus, filters and Delinquent Only, Bulk Actions (reminders, mark all paid, receipts, CSV/PDF export, Tenant Payment History), property groups, unrecorded months, and the unit cards.
The Unit Card — Button by Button
Collapsed vs expanded, the icon bar, charges and adjustments, one-time charges and credits, recording a payment, Mark Unpaid and Send Receipt, Edit Unit, Mark Vacant, Take Action, and overstays.
Tenants — The Whole Pipeline, One Page
The seven pipeline stages, Get Started and Lease Actions, Lease Renewals, the past-tenants banner, the stats, property groups and tenant cards, plus the Application, Advertise, Review, Screen and Lease stages.
The Tenant Card
Status pill, icon bar, nudges, the person and the lease, rent and deposit, late/on-time/rate with editable payment history, Tenant Since and Lifetime, Edit and delete.
The Tenant Icon Bar
The row of icons beside every tenant's name — payment, reminders, contacts, messages, portal, renewals — explained one by one.
The Tenant Portal — What Your Tenants Get
Billing and Pay Now, self-serve receipts, messaging with read receipts, guided repair requests with Quick Fix, docs, deposit, renewal intent.
Your Tenant Portal — 2-Minute Tour (for tenants)
Written for your tenants, not you. Tenants find it under Settings in their portal, or share this link: media.getlandlordpro.com/tutorial-tenant-portal-for-tenants.mp4
Leases — Create, Import, Sign & Send
Lease Actions, the four ways to handle the document (track only, bring your own, print, e-sign), every wizard step, preview, and sign & send. Inside the wizard, each step also has its own few-second clip.
Move-In Checklist — Guided Photo Walkthrough
The tenant-card nudge, inspection setup, manual entry, connecting your phone by text or QR, the room-by-room walkthrough with photos and conditions, room summaries, Send to Desktop, and saving or sending for signature.
Income & Expenses — Capture, Reconcile, Report
The month cards, the four ways in (AI Scan, manual entry, marketplace orders, historical backfill), the books banner, Tidy Up, Organize, Reconcile, Snap, Verify, and Report.
The Receipts Table
Year and the three views, Revenue and Ledger, view options, inline edits and row actions, estimates and superseded rows, locked years, Clean Up and Export.
Scanning Receipts on Your Phone
On a phone, AI Scan opens the camera directly: snap, the AI reads vendor, date, amount and category, Save & add another or Save & done — each receipt is saved on the spot, no desktop needed.
Magic Phone Scanner — Receipts from Your Phone
Connect your phone by text or QR, snap receipts one after another, and watch them land in the AI Receipt Scanner on the desktop ready to extract.
Reports — Twenty Reports, One Click
Pick a year, a report and a property; the twenty report types; the Annual Tax Report, per-property tabs and estimates, expenses by category and coverage, and the Document Manager.
Repairs — Tickets, Vendors, Work Orders, Maintenance
Tickets and the ticket detail, Assign and Schedule, Vendors, maintenance schedules, repair reports, and inspections.
Communications — Reminders, Consent, One-Tap Sends
Auto-reminders, filters, the tenant row, the Send menu, Phone Contacts sync and export, and My Notifications.
Notices & Actions — The Paper Trail
Counters and filters, a draft notice and its timeline, New Notice and the two unpaid-rent paths, the State Eviction Reference, the Tenant Data Trail and records bundle, and the legal calendar.
Settings — Enter It Once, It Shows Up Everywhere
Why completing Settings matters: the Business Profile flows into every lease, notice, reminder, receipt, application and portal; Payment Methods become the Pay Now button; Lease Document Settings pre-fill the lease wizard; and the Action needed badges are your to-do list.
Settings — Payments
Receive ACH Rent Payments (the agreement, Stripe, the master switch, deposit refund bank, who pays the processing fee, tenant enrollment modes, setup fee), Bank Sync, Payment Methods and Add Payment Method, and the three Rent Collection Options: Cash Receipts, Simple Rent Roll, Rent Reconciliation.
Settings — Business & Documents
The Business Profile and everywhere it flows, Lease Document Settings (security deposit escrow, signing agent, contacts printed on the lease), and Tenant Portal Contacts: auto-invite, showing your business info, and adding contacts tenants can save to their phone.
Settings — Notifications & Sync
Phone Contacts Sync (tenants in your phone's Contacts app, read-only, caller ID), Push Notifications per device, and the Quick Tour Guides master switch with per-page customization.
Settings — Programs
Insurance & Deposit Programs (renter's insurance alternative, security deposit replacement, new-lease defaults, lapse policy and grace period, absorbing the premium) and Community Vendor Reviews with radius matching.
Settings — Plan & Billing
Subscription (plan, limits, monthly line items, billing history), AI Features (credit balance, Buy Credits, the cost of every AI tool, recent usage) and rerunning the Setup Wizard.
Settings — Account & Security
Your name and login email, changing your password, two-factor authentication with an authenticator app, and trusted devices remembered for 30 days.
The Cash Flow Card
The one number on your Portfolio page — and how to make it honest: vacancy, debt, repair reserves, recurring expenses (Add Estimate or Hunt Receipts), the live preview, and why the same figure shows up on your dashboard and reports.
Property Photos — Shoot Once, Advertise Everywhere
Upload or shoot, let AI Organize caption and sort them, pick a cover, set the category order your listing uses, and see the same photos appear in the Vacancy Marketing kit and the Zillow / Apartments.com / Zumper feed.
The Portfolio Page
Pro vs Focus, the section headings and Manage menus, the four summary cards, and the Equipment and Debt sections — everything you own, owe, and earn.
The Property Card — Front and Back
Every button on the card explained: Property, Mortgage, Insurance, Taxes, photos, units, inspections, history, sell, and the occupancy timeline. Flip it for units and tenants. Each button also has a short clip inside its own window.
Tenants in Your Phone Contacts
Export every tenant to your phone in one tap — name, number, unit, and rent.
Does It Cash Flow?
Run any deal through the free analyzer — cap rate, cash-on-cash, and the 1% rule.
Early Mortgage Payoff
What extra principal really saves — and the payoff planner that runs it across your whole portfolio.
Frequently Asked Questions
Click the "Add Property" button on the Dashboard or Assets page. You can use the guided wizard for step-by-step setup, or Advanced Mode if you prefer to enter all details at once. You'll need the property address, type, and optionally purchase details.
SMS reminders are available on paid plans. Once enabled, your tenants will receive automatic text messages before rent is due. You can customize the timing (e.g., 3 days before due date) and message content. Tenants can opt out at any time by replying STOP.
AI scan credits let you automatically extract data from receipts and invoices using our AI scanner. Simply upload or photograph a receipt, and we'll extract the vendor, amount, date, and category. Each scan uses one credit. Credits refresh monthly on paid plans.
Yes! On the Receipts page, click "Import CSV" to bulk-import expense data. Your CSV should include columns for date, vendor, amount, and category. We'll map your columns automatically and let you review before importing.
Open any property's details, then click "Mortgage Details". Enter your loan amount, interest rate, term, and start date. LandlordPro will calculate your amortization schedule, track your equity buildup, and show your remaining balance over time.
Free: 1 property, 4 units, manual receipt entry.
Starter: Up to 10 units, 20 AI scans/month, SMS reminders.
Pro: Up to 25 units, 50 AI scans/month, priority support.
Property Manager: Up to 100 units, 150 AI scans/month, API access.
Current prices for every plan are on the pricing page.
Go to the pricing page to change or cancel your plan anytime. You can also manage billing from Settings. Your data remains accessible, but you'll lose access to premium features. If you cancel, you'll retain access until the end of your billing period.
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