Privacy Policy

LandlordPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Data Type	Examples	Purpose
Account Information	Name, email address, password	Account creation and authentication
Business Information	Business name, phone, address	Rent reminders and tenant communications
Property Information	Addresses, unit details, rent amounts	Property management features
Tenant Information	Names, contact info, lease terms	Tenant management and communications
Financial Information	Rent payments, expenses, receipts	Financial tracking and reporting
Payment Information	Bank account details (via Stripe)	ACH rent payment processing

1.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken)

1.3 Information from Third Parties

We may receive information from third-party services you connect:

• Stripe: Bank account verification, linking, and payment processing
• TazWorks (via RentPrep): Tenant screening report results including criminal records, eviction history, lien/judgment findings, bankruptcy records, sex offender registry results, and credit pass/fail determinations (see Section 9 for full details)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process rent payments and financial transactions
• Send rent reminders and notifications to tenants
• Generate financial reports and tax documents
• Communicate with you about your account and our services
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations

3. Information Sharing and Disclosure

We share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database hosting and authentication
• Stripe: Bank account verification, payment processing, and ACH transfers
• Cloudflare: Website hosting and security
• TazWorks (via RentPrep): Tenant screening and consumer report processing — receives applicant information directly through hosted QuickApp, returns screening results to LandlordPro

3.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Row-level security ensures users can only access their own data
• Authentication: Secure password hashing and optional two-factor authentication
• Payment Security: We never store full bank account numbers; Stripe handles sensitive payment data
• Regular Audits: We regularly review and update our security practices

5. Stripe and Financial Data

When you or your tenants connect a bank account through Stripe Financial Connections, you acknowledge that:

• Stripe's privacy policy governs how Stripe collects and uses financial data
• We receive limited account information (institution name, account type, last 4 digits)
• We do not have access to your bank login credentials
• Bank connections can be managed through your Stripe account or by contacting support

For more information, see Stripe's Privacy Policy.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Personal account data is deleted within 30 days
• Financial records may be retained for up to 7 years for tax and legal compliance
• Anonymized usage data may be retained for analytics

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at the address below or use the account settings in the platform.

8. Tenant Privacy

If you are a tenant using LandlordPro to pay rent:

• Your landlord can see your name, contact information, and payment status
• Your landlord cannot see your bank account numbers or login credentials
• Payment history is shared with your landlord for their records
• You can disconnect your bank account at any time

9. Tenant Screening and Consumer Report Data

9.1 Consumer Reports

When a landlord orders a tenant screening report through LandlordPro, we facilitate the request to a third-party Consumer Reporting Agency ("CRA"). The CRA, not LandlordPro, is responsible for compiling the consumer report. LandlordPro receives screening report results (such as criminal records, eviction history, and pass/fail credit determinations) from the CRA and stores them to display to the requesting landlord.

9.2 What We Do NOT Collect or Store

LandlordPro does not collect, transmit, process, or store:

• Social Security Numbers — Applicant SSNs are submitted directly to the CRA through their hosted application (QuickApp) and never touch LandlordPro's servers
• Numeric credit scores — Only a pass/fail threshold determination is stored; no numeric score is ever transmitted to or accessible through LandlordPro
• Government-issued identification numbers — Driver's license numbers, passport numbers, and similar identifiers are not collected by LandlordPro

9.3 What We Store

For completed screening orders, LandlordPro stores:

• Applicant name, email address, and phone number (as provided during the application process with applicant consent)
• Screening order status and metadata (order date, completion date, searches requested)
• Screening results: criminal record findings, eviction history findings, lien/judgment findings, bankruptcy findings, sex offender registry results, and credit pass/fail determination
• Raw CRA response data for compliance and dispute resolution purposes
• Adverse action records, if applicable

9.4 Data Sharing

Screening report results are accessible only to the landlord who ordered the report. LandlordPro does not share, sell, or disclose consumer report information to any third party except as required by law or valid legal process.

9.5 Data Retention and Disposal

Screening report data is retained for a minimum of five (5) years to comply with FCRA record-keeping requirements and to support any disputes or legal proceedings. After the retention period, consumer report information is securely deleted in accordance with the FACTA Disposal Rule (16 C.F.R. Part 682).

9.6 Applicant Rights

If you are an applicant who has been screened through LandlordPro, you have the right to:

• Request disclosure of the nature and substance of information in your consumer report from the CRA that compiled it
• Dispute inaccurate or incomplete information directly with the CRA
• Receive a copy of your consumer report if adverse action was taken based on it
• Contact the CRA identified in your adverse action notice for questions about report contents

For questions about screening data stored by LandlordPro, contact us at support@getlandlordpro.com.

10. SMS Text Message Communications

LandlordPro offers SMS text message notifications for rent reminders and payment confirmations. By providing your phone number and opting in to SMS notifications, you agree to the following:

10.1 Types of Messages

You may receive the following types of text messages:

• Rent payment reminders (before and on due date)
• Payment confirmation notifications
• Late payment notices
• Important property-related announcements from your landlord

10.2 Message Frequency

Message frequency varies based on your rent schedule and landlord preferences. Typically, you may receive 1-4 messages per month. Additional messages may be sent for payment confirmations or urgent property matters.

10.3 Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP to any message from LandlordPro
• Contacting your landlord to update your communication preferences
• Emailing us at support@getlandlordpro.com

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in by texting START.

10.4 Costs

Message and data rates may apply depending on your mobile carrier and plan. LandlordPro does not charge for SMS messages, but your carrier may charge standard messaging fees.

10.5 SMS Data Usage

We use your phone number solely for delivering the SMS notifications you have consented to receive. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number may be shared with our SMS service provider (Twilio) solely for message delivery.

10.6 Help

For help with SMS notifications, reply HELP to any message or contact support@getlandlordpro.com.

11. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Our servers are located in the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated effective date
• Sending an email notification for material changes

Your continued use of the platform after changes indicates acceptance of the updated policy.

14. Cookies and Tracking Technologies

LandlordPro uses cookies and similar technologies to operate and improve the platform. This section explains what we use and why.

14.1 What We Use

• Session cookies: Required for authentication. When you log in, a session token is stored in your browser so you remain authenticated as you navigate the platform. These cookies expire when your session ends or your token expires (typically 24–48 hours).
• Preference cookies: Used to remember display preferences such as dark mode settings and sidebar state across visits.
• Security tokens: Short-lived tokens used for secure access to tenant portals, vendor portals, and document signing links. These are not tracking cookies — they exist solely to authenticate one-time or time-limited access.

14.2 What We Do NOT Use

• We do not use advertising cookies or tracking pixels.
• We do not use third-party behavioral tracking or cross-site tracking technologies.
• We do not sell or share cookie data with advertisers or data brokers.
• We do not use location tracking tools beyond what is inherent in your browser's IP address for security logging.

14.3 Third-Party Services

Some third-party services integrated into the platform (such as Stripe for payment processing) may set their own cookies as part of their service. These are governed by the respective third party's privacy policy. LandlordPro does not control these cookies.

14.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling session cookies will prevent you from logging into the platform, as authentication depends on session token storage.

15. Affiliate Links and Outbound Click Tracking

Some links within LandlordPro are affiliate links — meaning LandlordPro, LLC may earn a commission if you click through and subsequently sign up for or purchase a product on the partner's site. Affiliate partners include LegalZoom, Kiavi, Choice Home Warranty, and Beagle. Clicking an affiliate link typically routes through a LandlordPro-owned interstitial page (such as /go/?partner=...) that displays our affiliate disclosure before forwarding you to the partner.

What we record when you click an affiliate link:

• The partner and link type clicked (e.g., "legalzoom · llc")
• The LandlordPro page or feature the click originated from (e.g., "portfolio-tip", "court-package", "sidebar-nav")
• The click timestamp

This click metadata is stored locally in your browser (via localStorage) and may be transmitted to our servers for conversion analytics. We do not attach your LandlordPro account identifier, email, name, or any other personally identifying information to outbound affiliate click records shared with partners. The affiliate partner may set its own cookies once you land on its site; those cookies are governed by the partner's own privacy policy, not ours.

We do not sell, share, or disclose your outbound click history to third parties for advertising, profiling, or any purpose other than internal analytics and affiliate-network conversion reconciliation. For the full affiliate program disclosure, see our Affiliate Disclosure page.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

17. State-Specific Privacy Rights

Depending on where you live, you may have additional rights under your state's consumer privacy law. This section summarizes the rights available to residents of states that have enacted comprehensive consumer privacy legislation. We do not sell personal information as that term is defined under any of the laws described below, and we do not process personal information for "targeted advertising" or "profiling" in furtherance of decisions that produce legal or similarly significant effects.

17.1 California (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

• Right to know what personal information we collect, use, disclose, and (if applicable) sell or share
• Right to delete personal information we have collected about you, subject to legal exceptions
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (we do not sell or share)
• Right to limit the use and disclosure of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

17.2 Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, Delaware, Iowa, New Jersey, New Hampshire, Minnesota, Maryland, Rhode Island, Kentucky, Indiana, and other states with comprehensive privacy laws

If you are a resident of a state with a comprehensive consumer privacy law — including but not limited to the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), Texas Data Privacy and Security Act (TDPSA), Oregon Consumer Privacy Act (OCPA), and other similar state statutes — you may have the following rights, subject to the conditions and exceptions of your state's law:

• Right to access and obtain a copy of the personal information we process about you
• Right to correct inaccuracies in your personal information
• Right to delete personal information we have about you
• Right to data portability (to receive a copy in a portable, usable format)
• Right to opt out of targeted advertising, the sale of personal information, and certain profiling (we do not engage in any of these)
• Right to appeal a denial of any of the above requests

17.3 How to Exercise Your Rights

To exercise any of the rights described above, contact us using the information in Section 16 above. We will verify your identity before responding and will respond within the timeframe required by your state's law (typically 45 days, with possible extensions). If we deny your request, you may appeal by replying to our response, and we will re-review within the timeframe required by your state's law. Nevada residents: you may also submit a verified request directing us not to sell any covered information we have collected about you, although we do not sell personal information.